FAQ's and Helpful info

Take a look at our frequently asked questions


  • There are very good doctors and a dentist in town. There is also an excellent hospital called the Mediclinic in Hermanus, which is a 35-minute drive away.

  • This differs depending on which country you are a citizen of. In general, if you’re a citizen of most European countries or of the USA, you won’t need to arrange a visa beforehand for a stay of less than three months. But please check with the appropriate authorities before booking your trip.

  • If you’re staying for less than three days, we recommend that you book ahead, particularly in high season (September to February). For longer stays, it’s best to book closer to the time in order to pick the best day according to the conditions. Let us know what you would like to do and we will be happy to organise and book the activities for you.

  • European and UK adapters are necessary, but we can provide these for you.

Safety Tips

Safety Tips

To make your holiday as enjoyable as possible, it’s worth noting that visitors to Cape Town should take the same safety precautions as they would when visiting any other major city in the world:

  • Avoid carrying large sums of cash, having cameras, video cameras or other valuable items loose and visible, or leaving belongings unattended (or visible, even in a locked car).
  • Take advice from locals on where to go after dark. Try not to walk alone and take special precautions at lonely lookout points, especially at dusk or once night falls.
  • Don’t allow strangers to assist you in your transactions at ATMs.
  • Be constantly alert of your surroundings and aware of things that might look out of place.
  • If possible, always let someone know where you are going and how long you expect to be.
  • Street children and beggars may approach you for a handout. Many social workers counsel against giving money to them as it usually gets handed over to an older figure or is used for drugs. If you wish to help, rather make a donation to a registered charity.
  • At night, park in a secure, well-lit area.
  • Keep photocopies of all valuable documents in a safe place.
  • Take the same health precautions as you would when travelling elsewhere.

Should you be involved in any visitor safety incident, Cape Town Tourism in partnership with Protection and Emergency Services run a successful Visitor Support Programme to help you.

Contact us at the lodge or the helplines directly for more information on +27 (0)21 487 6800.

Emergency Numbers

Emergency Numbers

  • Safety and Security (Police) – 10111
  • Emergency – 107
  • Emergency from a cell phone – 021 480 7700
  • Ambulance – 10177