Crayfish Lodge – Privacy Policy
This privacy policy sets out how Crayfish Lodge Sea & Country Guest House (in the following “CL”) uses and protects any information that you give CL when you use this website.
CL is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
CL may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from September 2011.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How We Use Cookies
A cookie is a small text file placed on your device when you visit our website. Cookies help us understand how you use the site, remember your preferences, and - with your consent - show you relevant content and advertising on other platforms.
You are in control of which cookies you accept. When you first visit our site, a banner gives you the choice to accept all cookies, reject non-essential cookies, or customise your preferences. You can change your choices at any time by clicking the cookie settings link in our website footer.
Types of Cookies We Use
Strictly Necessary CookiesThese cookies are essential for the website to function - for example, remembering items in your booking enquiry, securing form submissions, and routing you to the correct page. The site cannot work properly without them, and they do not require your consent.
Performance and Analytics CookiesWe use Google Analytics to understand how visitors use our website - which pages are most popular, how people arrive at the site, and how we can improve it. These cookies collect information in an aggregated form and only run with your consent.
Advertising and Marketing CookiesWe use cookies from Meta (Facebook and Instagram) and Google Ads to measure the performance of our advertising, show you relevant content if you have visited our site before, and reach travellers with similar interests. These cookies share limited information with these platforms and only run with your consent.
Functional CookiesSome cookies remember your preferences - for example, language or region - to give you a smoother experience on return visits. These run with your consent.
Your Choices
You can accept, reject, or customise your cookie preferences at any time directly in your browser settings - most browsers allow you to block or delete cookies, though doing so may affect some features of the site.
Your Rights
Under the South African Protection of Personal Information Act (POPIA) and, for visitors from Europe and the United Kingdom, the General Data Protection Regulation (GDPR), you have the right to access the personal information we hold about you, request correction or deletion, withdraw consent at any time, and lodge a complaint with the relevant data protection authority.
To exercise any of these rights, please contact us at book@crayfishlodge.com.
Third-Party Services
When you consent to advertising or analytics cookies, some information is shared with third-party providers including Google (Analytics, Ads, Tag Manager) and Meta (Facebook Pixel). These providers process data on their own platforms in line with their own privacy policies. We recommend reviewing them directly:
- Google Privacy Policy: policies.google.com/privacy- Meta Privacy Policy: www.facebook.com/privacy/policy
Updates to This Policy
We may update this policy from time to time to reflect changes in the cookies we use or in legal requirements. The latest version will always be available on this page.
Last updated: 2026-05-01
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us, or using the contact form provided under the “Contact” page
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you. A small fee will be payable. If you would like a copy of the information held on you please contact us.
Annexure 4 - Privacy policies and terms and conditions
Please download the Annexure 4 document here